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NateZ28
08-23-2012, 03:58 PM
So a few weeks ago I bought an Asus 670 DCU II Edition to compliment my new Overlockable Catleap Q270 120hz 1440p monitor. The card worked fine when I received it. Coming from a 480 it was a huge upgrade. I was running BF3 between 80-100 FPS with mostly everything on Ultra @ 1440p 120hz. Then one night while I was owning at BF3, my screen froze up. The sound started looping and my system crashed. When I started it again I had no video output from the video card. Tested it in another system and I quickly determined that the card had died. Threw my 480 GTX back in and it worked fine. I called Asus the next day and sent it in for an RMA. This is where it gets icky.

About a week later I got the card back, same exact card, popped it in my computer; nothing. Same problem, the fans spin but no video output. I called Asus again, furious this time. :mad: The lady on the phone told me she would do an advanced RMA. I would receive a shipping label in an email within 48 hours and once they confirmed I shipped the broken card back they would ship me a new one. Well that was almost two weeks ago. I've called every two days since then and get the same answer: "We are testing a card and you will get an email within 48 hours". I've played phone tag for over an hour trying to talk to someone who could actually help me, but I always end up getting disconnected or get the same answer "48 hours". At this point I can only hope I get a working card sometime this year.

After all this I can't say I would recommend anyone buy an Asus product. I can't speak for other manufacturers, but ASUS's RMA process is hell. I'm going to post this on several different message boards just to make people aware of the trouble they might have to endure.

TheZone
08-23-2012, 05:38 PM
Man sorry to hear that Nate.

I went back to Asus M/B because EVGA lost their M/B Team and all i can say is Alot of people say the same thing you said If you get a good Ause product from them it's great--- but if you need their support team your screw :mad:

NateZ28
08-23-2012, 05:58 PM
Man sorry to hear that Nate.

I went back to Asus M/B because EVGA lost their M/B Team and all i can say is Alot of people say the same thing you said If you get a good Ause product from them it's great--- but if you need their support team your screw :mad:
After posting this in the Asus forums I got into contact with one of the Admins. He tells me they are bone dry for replacement 670's at the moment. No idea when they'll be in stock either.
It would have been nice if Asus would have just told me this from the beginning. But no they'd rather tell me how they're "testing" a card for me.

I'm going to try to talk them into letting me upgrade to a 680, but I don't have my hopes up. My understanding is the 680's have a lower failure rate.

TheZone
08-23-2012, 07:12 PM
Tell ausu you want a refund or take the price of a 670 and 680 and spilt the difference.Lets say the 670 was $400.00 and the 680 was $500.00 tell them you will give them $50.00 more for the 680 see what they say.

Dawgdoc
08-23-2012, 09:14 PM
Asus is BY FAR the absolute worst company to RMA through.

They make great products, but god forbid you need to RMA. If you ever need to RMA you really just should throw your hardware in the trash and buy new again. THATS how bad Asus is with returns and service :(

Sorry to hear bout your problems dude :(

Sneaky
08-23-2012, 09:18 PM
That is crap. NO, if they do not have a 670 in stock to give you they are supposed to replace it with a card of the same or higher value,
whatever they DO have in stock. Demand that if they do not have a 670 then they send you a 680.
Tell them that this is your business computer and every day it is not running it is costing you money and if they do not get you a card soon
you will bill them for lost earnings.
You will probably be surprised at the outcome.
I have heard of many issues like this and the companies have upgraded the customer to a better
card without even asking, ASUS are just being pricks.

Dawgdoc
08-23-2012, 09:39 PM
Business computer with a 670?

What kind of business needs that type of graphics horsepower?

Sneaky
08-23-2012, 09:53 PM
Business computer with a 670?

What kind of business needs that type of graphics horsepower?
Ah ..... Graphic designer for one? Game developer ..... not something they need to know anyway.

HyperMatrix
08-23-2012, 10:03 PM
Business use for anyone that needs cuda processing. Makes video editing/encoding a lot quicker, for example.

NateZ28
08-24-2012, 09:18 AM
That is crap. NO, if they do not have a 670 in stock to give you they are supposed to replace it with a card of the same or higher value,
whatever they DO have in stock. Demand that if they do not have a 670 then they send you a 680.
Tell them that this is your business computer and every day it is not running it is costing you money and if they do not get you a card soon
you will bill them for lost earnings.
You will probably be surprised at the outcome.
I have heard of many issues like this and the companies have upgraded the customer to a better
card without even asking, ASUS are just being pricks.

So far every attempt to do this has failed. But after posting my story on various forums I've gotten the attention of a few Asus employees. They are looking into the situation for me.

TheZone
08-24-2012, 02:58 PM
Hope something gets done for you Nate But like Dawgdoc said I hear Alot people bitch about Asus Support for every thing.
That's why I try to stay with EVGA they have the best support team out There.
But if you get A Asus product thats works it works great.

Just do what Sneaky said to do bitch bitch bitch at them.

HyperMatrix
08-24-2012, 04:32 PM
Hah...free plug for eVGA. But yeah I've only ever heard of great things from eVGA regarding customer service/warranty issue. All Nvidia cards I buy are eVGA ones.

NateZ28
08-24-2012, 05:08 PM
So it would seem that my attempt to ruffle a few feathers at ASUS worked. The member Grunion, a former ASUS employee (I guess), from OCN got into contact with ASUS and found me a replacement card. I just received the shipping label and will send out the dead card tomorrow. I should get the new card sometime next week.
So OCN is good for something. :p

In other news I've got Semp over at Tweakforce looking into removing the pixel clock limitation from the newer Nvidia drivers.

TheZone
08-24-2012, 05:14 PM
Hah...free plug for eVGA. But yeah I've only ever heard of great things from eVGA regarding customer service/warranty issue. All Nvidia cards I buy are eVGA ones.

LOL now who's giving a free plug lol